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Connect Freshservice

1 auth method · updated 2026-09-10

Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities

www.freshworks.com/freshservice/ ↗

API key

Uses your own credential — Verslay stores it encrypted

Connectable today
  1. 1
    Sign in to Freshservice
    Open https://www.freshworks.com/freshservice/ and sign in to the account you want to connect.
  2. 2
    Create the API key
    Generate a new API key from the API or developer settings in your Freshservice dashboard.
  3. 3
    Copy it immediately
    Freshservice usually shows the full API key only once, right after you create it. Store it somewhere safe before closing the page.
  4. 4
    Connect in Verslay
    In the Verslay Hub, open Connections, find Freshservice, and paste the API key into the Freshservice Account Subdomain, API Key field.
  5. 5
    Verify
    The connection flips to Connected. Run any read-only action once to confirm the credential has the right scopes.
  6. 6
    Rotate safely
    When you rotate later: connect the new credential first, confirm it works, then revoke the old one.

What you’ll paste into Verslay

Freshservice Account Subdomain

Your Freshservice account subdomain, derived from your Freshservice account URL. For example, if your Freshservice account URL is 'https://your-company.freshservice.com', then the subdomain is 'your-company'.

required
API Key

Your Freshservice API Key. You can find this in your Profile Settings page, below the change password section.

required · secret
Freshservice website ↗

Connect Freshservice once — every agent can use it

Verslay agents share your connections. Connect Freshservice in the Hub and every use-case that needs it lights up — no per-agent setup.

Open the Hub →
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