Connect Request Tracker (RT)
1 auth method · updated 2026-09-10
Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.
bestpractical.com/request-tracker ↗API key
Uses your own credential — Verslay stores it encrypted
- 1Sign in to Request Tracker (RT)Open https://bestpractical.com/request-tracker and sign in to the account you want to connect.
- 2Create the API keyOpen https://docs.bestpractical.com/rt/6.0.3/RT/Authen/Token.html and generate a new API key.
- 3Copy it immediatelyRequest Tracker (RT) usually shows the full API key only once, right after you create it. Store it somewhere safe before closing the page.
- 4Connect in VerslayIn the Verslay Hub, open Connections, find Request Tracker (RT), and paste the API key into the RT Base URL, API Token field.
- 5VerifyThe connection flips to Connected. Run any read-only action once to confirm the credential has the right scopes.
- 6Rotate safelyWhen you rotate later: connect the new credential first, confirm it works, then revoke the old one.
What you’ll paste into Verslay
The externally reachable HTTPS URL of your RT instance, including any deployment path prefix but not /REST/2.0, for example https://rt.example.com or https://example.com/rt. Copy it from your browser; a trailing slash or pasted REST 2.0 URL
Create or copy an authentication token in RT under Logged in as <user> > Settings > Auth Tokens. Creating a token requires the ManageAuthTokens right. Keep this token secret.
Connect Request Tracker (RT) once — every agent can use it
Verslay agents share your connections. Connect Request Tracker (RT) in the Hub and every use-case that needs it lights up — no per-agent setup.
Open the Hub →