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Connect Request Tracker (RT)

1 auth method · updated 2026-10-01

Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.

bestpractical.com/request-tracker ↗

API key

Uses your own credential — Verslay stores it encrypted

Connectable today
  1. 1
    Sign in to Request Tracker (RT)
    Open https://bestpractical.com/request-tracker and sign in to the account you want to connect.
  2. 2
    Create the API key
    Open https://docs.bestpractical.com/rt/6.0.3/RT/Authen/Token.html and generate a new API key.
  3. 3
    Copy it immediately
    Request Tracker (RT) usually shows the full API key only once, right after you create it. Store it somewhere safe before closing the page.
  4. 4
    Connect in Verslay
    In the Verslay Hub, open Connections, find Request Tracker (RT), and paste the API key into the RT Base URL, API Token field.
  5. 5
    Verify
    The connection flips to Connected. Run any read-only action once to confirm the credential has the right scopes.
  6. 6
    Rotate safely
    When you rotate later: connect the new credential first, confirm it works, then revoke the old one.

What you’ll paste into Verslay

RT Base URL

The externally reachable HTTPS URL of your RT instance, including any deployment path prefix but not /REST/2.0, for example https://rt.example.com or https://example.com/rt. Copy it from your browser; a trailing slash or pasted REST 2.0 URL

required
API Token

Create or copy an authentication token in RT under Logged in as <user> > Settings > Auth Tokens. Creating a token requires the ManageAuthTokens right. Keep this token secret.

required · secret
Get your credential ↗Request Tracker (RT) website ↗

Request Tracker (RT) connection FAQ

How do I connect Request Tracker (RT) to Verslay?

Open Connections in the Verslay Hub, find Request Tracker (RT), and use the API key method. The steps are: Sign in to Request Tracker (RT), Create the API key, Copy it immediately, Connect in Verslay, Verify, Rotate safely.

What do I need before I connect Request Tracker (RT)?

You need RT Base URL, API Token from your Request Tracker (RT) account. The externally reachable HTTPS URL of your RT instance, including any deployment path prefix but not /REST/2.0, for example https://rt.example.com or https://example.com/rt. Copy it from your browser; a trailing slash or pasted REST 2.0 URL

Related connection guides

See also Verslay use cases and agents.

Connect Request Tracker (RT) once — every agent can use it

Verslay agents share your connections. Connect Request Tracker (RT) in the Hub and every use-case that needs it lights up — no per-agent setup.

Open the Hub →
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