Connect WhatsApp
2 auth methods · updated 2026-10-01
Enables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports WhatsApp Business accounts, not WhatsApp Personal accounts.
web.whatsapp.com/ ↗API key
Uses your own credential — Verslay stores it encrypted
- 1Sign in to WhatsAppOpen https://web.whatsapp.com/ and sign in to the account you want to connect.
- 2Create the API keyGenerate a new API key from the API or developer settings in your WhatsApp dashboard.
- 3Copy it immediatelyWhatsApp usually shows the full API key only once, right after you create it. Store it somewhere safe before closing the page.
- 4Connect in VerslayIn the Verslay Hub, open Connections, find WhatsApp, and paste the API key into the System User Token, WABA ID field.
- 5VerifyThe connection flips to Connected. Run any read-only action once to confirm the credential has the right scopes.
- 6Rotate safelyWhen you rotate later: connect the new credential first, confirm it works, then revoke the old one.
What you’ll paste into Verslay
Permanent Meta system user access token (starts with 'EAA'). Create it in Meta Business Settings → Users → System users → Generate token with WhatsApp permissions.
Your WhatsApp Business Account ID, a 15-16 digit number like 102290129340398. Find it in your Meta app under WhatsApp → API Setup, or in Business Suite → Settings → Accounts.
WhatsApp connection FAQ
How do I connect WhatsApp to Verslay?
Open Connections in the Verslay Hub, find WhatsApp, and use the API key method. The steps are: Sign in to WhatsApp, Create the API key, Copy it immediately, Connect in Verslay, Verify, Rotate safely.
What do I need before I connect WhatsApp?
You need System User Token, WABA ID from your WhatsApp account. Permanent Meta system user access token (starts with 'EAA'). Create it in Meta Business Settings → Users → System users → Generate token with WhatsApp permissions.
Should I use the API key or OAuth for WhatsApp?
Both are listed on this page. OAuth opens WhatsApp's official sign-in and Verslay only gets the scopes you approve. The API key route uses your own credential, which Verslay stores encrypted. Connect a new credential first and confirm it works before you revoke an old one.
Related connection guides
See also Verslay use cases and agents.
Connect WhatsApp once — every agent can use it
Verslay agents share your connections. Connect WhatsApp in the Hub and every use-case that needs it lights up — no per-agent setup.
Open the Hub →