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Connect Freshdesk

1 auth method · updated 2026-10-01

Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences

www.freshworks.com/ ↗

API key

Uses your own credential — Verslay stores it encrypted

Connectable today
  1. 1
    Sign in to Freshdesk
    Open https://www.freshworks.com/ and sign in to the account you want to connect.
  2. 2
    Create the API key
    Generate a new API key from the API or developer settings in your Freshdesk dashboard.
  3. 3
    Copy it immediately
    Freshdesk usually shows the full API key only once, right after you create it. Store it somewhere safe before closing the page.
  4. 4
    Connect in Verslay
    In the Verslay Hub, open Connections, find Freshdesk, and paste the API key into the Freshdesk Account Subdomain, API Key field.
  5. 5
    Verify
    The connection flips to Connected. Run any read-only action once to confirm the credential has the right scopes.
  6. 6
    Rotate safely
    When you rotate later: connect the new credential first, confirm it works, then revoke the old one.

What you’ll paste into Verslay

Freshdesk Account Subdomain

The first part of your Freshdesk web address — the 'acme' in acme.freshdesk.com. Copy it from your browser's address bar; don't include 'https://' or '.freshdesk.com'.

required
API Key

Your personal Freshdesk API key, a long code like 'gWxbVNXLvd8eGXjAlO'. Find it under your profile picture (top right) → Profile Settings → View API key.

required · secret
Freshdesk website ↗

Freshdesk connection FAQ

How do I connect Freshdesk to Verslay?

Open Connections in the Verslay Hub, find Freshdesk, and use the API key method. The steps are: Sign in to Freshdesk, Create the API key, Copy it immediately, Connect in Verslay, Verify, Rotate safely.

What do I need before I connect Freshdesk?

You need Freshdesk Account Subdomain, API Key from your Freshdesk account. The first part of your Freshdesk web address — the 'acme' in acme.freshdesk.com. Copy it from your browser's address bar; don't include 'https://' or '.freshdesk.com'.

Related connection guides

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