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Connect Helpdesk

1 auth method · updated 2026-10-01

HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.

www.helpdesk.com/ ↗

API key

Uses your own credential — Verslay stores it encrypted

Connectable today
  1. 1
    Sign in to Helpdesk
    Open https://www.helpdesk.com/ and sign in to the account you want to connect.
  2. 2
    Create the API key
    Generate a new API key from the API or developer settings in your Helpdesk dashboard.
  3. 3
    Copy it immediately
    Helpdesk usually shows the full API key only once, right after you create it. Store it somewhere safe before closing the page.
  4. 4
    Connect in Verslay
    In the Verslay Hub, open Connections, find Helpdesk, and paste the API key into the Personal Access Token (PAT) - Basic Encoded field.
  5. 5
    Verify
    The connection flips to Connected. Run any read-only action once to confirm the credential has the right scopes.
  6. 6
    Rotate safely
    When you rotate later: connect the new credential first, confirm it works, then revoke the old one.

What you’ll paste into Verslay

Personal Access Token (PAT) - Basic Encoded

Your Personal Access Token (PAT), base64-encoded with the Account ID (username:token) as required by HelpDesk API Basic Auth. PATs can be generated in the Developers Console under the Tools / Personal Access Tokens section.

required · secret
Helpdesk website ↗

Helpdesk connection FAQ

How do I connect Helpdesk to Verslay?

Open Connections in the Verslay Hub, find Helpdesk, and use the API key method. The steps are: Sign in to Helpdesk, Create the API key, Copy it immediately, Connect in Verslay, Verify, Rotate safely.

What do I need before I connect Helpdesk?

You need Personal Access Token (PAT) - Basic Encoded from your Helpdesk account. Your Personal Access Token (PAT), base64-encoded with the Account ID (username:token) as required by HelpDesk API Basic Auth. PATs can be generated in the Developers Console under the Tools / Personal Access Tokens section.

Related connection guides

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Verslay agents share your connections. Connect Helpdesk in the Hub and every use-case that needs it lights up — no per-agent setup.

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