Connect Zendesk
1 auth method · updated 2026-10-01
Zendesk connects with one OAuth sign-in. Once it shows Connected, support use cases and agents can work from your helpdesk without any per-agent setup.
www.zendesk.com/ ↗Before you start
- A Zendesk login that is allowed to authorise apps for your account.
- Nothing to copy. The sign-in and approve step is the whole setup.
OAuth sign-in
Managed sign-in — Verslay never sees your password
- 1Click ConnectVerslay opens Zendesk’s official sign-in in a new window. Sign in with the account you want to connect.
- 2Approve accessReview the permission scopes and click Allow / Authorize. Verslay only ever gets the scopes you approve.
- 3You’re doneYou’ll land back in Verslay and Zendesk flips to Connected.
What you’ll paste into Verslay
The part before .zendesk.com in your account's web address, e.g. 'acme' in acme.zendesk.com. Find it in your browser address bar or on the Admin Center home page.
What you can run once Zendesk is connected
- Support Escalation Desk
Inbound support triaged to severity in minutes, and SLA breaches paged before the customer chases.
- Zendesk Support Operations Agent
The Verslay agent built around Zendesk support operations.
- Ticket Classifier
Classifies and routes support tickets.
- Support Scanner
Scans support inboxes and queues.
If it does not connect
- Zendesk shows an authorisation error.
- Sign in with an account that is allowed to approve apps for your Zendesk, then connect again.
Zendesk connection FAQ
Does Zendesk need an API key in Verslay?
No. Zendesk connects with OAuth only. You sign in with Zendesk and approve what Verslay can access.
Which Verslay pieces use Zendesk?
The Support Escalation Desk use case and the Zendesk Support Operations Agent are built around it.
Related connection guides
See also Verslay use cases and agents.
Connect Zendesk once — every agent can use it
Verslay agents share your connections. Connect Zendesk in the Hub and every use-case that needs it lights up — no per-agent setup.
Open the Hub →