This recipe reads how customers actually use your product — active seats, session frequency, key-action counts, days-since-last-login, feature adoption — and compares a recent window against a baseline to surface accounts whose engagement is dropping. It scores each account for churn risk with a transparent, behavior-backed breakdown, tiers them Critical to Healthy, and stages two outbound actions: a ranked at-risk digest to your customer-success Slack channel and a health-field update on the matching CRM record. Distinct from survey-driven NPS churn alerts and renewal-date risk detectors, it fires on the usage signal itself. Nothing posts or writes until you approve.