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Auto-Triage Production Incidents to Linear and Slack

Turn a raw Sentry or PagerDuty alert into a tracked Linear issue and a communicated Slack incident thread with the on-call engineer assigned.

Best forB2BSaaSServices
Agents12 required
Duration3-5 minutes

Production alerts arrive as noise: a Sentry error spike, a PagerDuty page, a raw message in #alerts. This agent turns that signal into a tracked, owned, communicated incident in one pass. It pulls the surrounding context, computes a stable dedupe key so a re-fire never creates a second issue, classifies severity against your matrix, resolves the on-call owner, and assembles both a Linear issue and a Slack incident thread in memory. Nothing is filed or posted until you approve the priority, the owner, and the message.

How it runs

Multi-agent orchestration — here's the flow, step by step.

01

Capture the alert exactly as it arrived — Sentry/PagerDuty/Datadog payload or Slack channel history — with every field's source URL retained.

messaging scanner
01

Compute and persist the stable dedupe key, check it against memory and Linear for an existing issue, and run the recipient suppression gate before any staging.

workflow orchestrator
02

Pull occurrence trend, environment, deploy marker, stack trace, and Slack human context — dropping any fact the payload cannot source.

support scanner
02

Categorize the incident type and route the owning service or component via the service map.

ticket classifier
02

Assign a priority from the severity matrix, justified by the specific signals (environment, event rate, affected surface).

triage router
02

Cross-reference against recent incidents to flag net-new vs. recurrence vs. regression, and merge alerts that share a root cause.

data analyst
03

Resolve the on-call owner from rotation memory, corroborate against PagerDuty, propose the assignee + escalation path, and skip suppressed owners.

task router
03

Resolve the on-call engineer's real Slack user for a tappable @-mention and confirm the target incident channel.

slack channel operations agent
04

Compose the staged Linear issue draft — title convention, priority, labels, and a Summary/Impact/Timeline/Cause/Sources body from sourced facts only.

report formatter
04

Draft the structured Slack incident thread — severity header, status block, and a calm what-we-know / what-we're-checking split.

internal comms writer
04

Draft the on-call owner @-mention that accompanies the thread.

message writer
05

Present the full staged package for approval, then execute in order — Linear issue, splice its URL into the thread, post to Slack, page the owner, update the dedupe map — resuming cleanly on partial failure.

distributor

Required Agents

12
  • messaging-scanner
  • workflow-orchestrator
  • support-scanner
  • ticket-classifier
  • triage-router
  • data-analyst
  • task-router
  • slack-channel-operations-agent
  • report-formatter
  • internal-comms-writer
  • message-writer
  • distributor

Connections

Required

linearsentryslack

Optional

pagerdutydatadogsentry

What it does

  • Ingests Sentry, PagerDuty, Datadog, or Slack-channel alerts with every fact sourced
  • Stable dedupe key persisted before any write — a re-fire updates, never duplicates
  • Severity classification against your own priority matrix with justified rationale
  • Recurrence and regression detection against prior incidents
  • On-call resolution from rotation memory, corroborated live against PagerDuty
  • Structured Slack incident thread + threaded on-call @-mention
  • Suppression gate excludes on-leave engineers and do-not-post channels
  • Nothing filed or posted until you approve the staged package

Example prompt

Sentry just fired a spike of 500s on the checkout service in prod — file a Linear issue with the right priority, post an incident thread in #incidents, and page whoever's on call.

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