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Customer Success

Knowledge Base Auto-Builder

Turn recurring support tickets into self-service answers.

Automatically identify your top support questions and generate help articles that deflect tickets before they reach your inbox. Reduce inbound volume by 30-50% without hiring more support staff.

Best forEcommerceProfessional ServicesSaaS
Agents7 required
Duration5-10 minutes

Clusters tickets by topic, identifies gaps in existing KB, and generates structured articles with SEO titles.

How it runs

Multi-agent orchestration — here's the flow, step by step.

01

Call verslay_recall to retrieve prior KB article catalog, topic coverage gaps, and article quality benchmarks stored in memory. Pull all Zendesk tickets from the past 30 days: extract ticket subject, resolution notes, category, product area, and resolution time. Cluster tickets by recurring topic and identify the top 15 most frequent unresolved or repeated issues that lack a KB article. Produce a KB gap manifest as Phase 1 output.

support scanner
02

Consume Phase 1 KB gap manifest. For each gap topic, classify the article type needed: how-to guide, troubleshooting steps, FAQ, or policy explanation. Assign a priority score based on ticket frequency and average resolution time. Produce a prioritized KB article brief with title, article type, and key questions to answer per topic.

ticket classifier
02

In parallel with ticket-classifier, call verslay_web_search to find existing documentation, community Q&A threads, and vendor support pages that cover each KB gap topic. Call verslay_youtube_search for product tutorial videos relevant to the most complex troubleshooting topics. Produce a reference source bundle per topic.

web researcher
03

Consume Phase 2 article briefs and reference source bundles. Write complete KB articles for the top 10 gap topics: clear title, 1-paragraph overview, numbered step-by-step instructions or FAQ entries, troubleshooting tips, and related article suggestions. Produce a set of publication-ready KB articles.

kb generator
04

Consume Phase 3 KB articles. Format each article to Zendesk Help Center standards: section assignment, SEO-friendly URL slug, meta description, and tagging. Stage articles for review in the Zendesk draft queue. Produce a publication manifest with Zendesk draft IDs.

cms publisher
05

For any KB articles that should also be published on the WordPress help center or public documentation site, consume Phase 3 articles and Phase 4 formatting. Publish formatted articles to the configured WordPress site. Produce WordPress post IDs as confirmation.

wordpress content operations agent
06

Receive Zendesk draft IDs and WordPress post IDs from Phases 4 and 5. Notify the support lead of staged articles ready for final review. Deliver a KB build summary to the CS operations team: articles created, topics covered, estimated ticket deflection impact. Call verslay_memorize to store the updated KB catalog and gap analysis in memory. Confirm all deliveries.

distributor

Required Agents

7
  • support-scanner
  • ticket-classifier
  • web-researcher
  • kb-generator
  • cms-publisher
  • wordpress-content-operations-agent
  • distributor

Connections

Required

wordpresszendesk

What it does

  • Ticket cluster analysis
  • Gap identification
  • Structured article generation
  • SEO-optimized titles
  • Optional CMS publishing

Example prompt

How many recurring questions should I cover (5, 10, or 15), what is the source (support tickets, help desk, email threads), and what format (step-by-step, FAQ, troubleshooting flows)? I will draft KB articles with screenshot placeholders and related links.

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