Turns a support inbox into a review queue. It pulls unanswered customer threads, classifies each (where-is-my-order, sizing, returns, order change), and grounds every draft in the live order state pulled from your store — fulfillment status, tracking, exact items. Replies state only what the order facts and written policy support; requests beyond policy, anything with legal or safety exposure, and threads the data cannot answer are escalated to a human with a context package instead of drafted. Order changes are staged as approval-gated requests, never written to the store silently. Threads a human already answered drop out of scope, and a rerun never double-drafts.