NPS Feedback Analyzer
Turn NPS data into retention and product decisions.
Go beyond the score — get detailed theme analysis, promoter vs detractor patterns, and segment-specific action items from your NPS responses. Fix churn drivers before they compound.
Processes NPS survey responses with sentiment analysis, theme extraction, and segment-specific recommendations.
How it runs
Multi-agent orchestration — here's the flow, step by step.
Call verslay_recall to retrieve prior NPS baselines, score distribution benchmarks, and verbatim theme catalogs stored in memory. Pull the NPS survey response data from the configured Google Sheet or Form: extract respondent name, company, score (0–10), and verbatim feedback text. Segment responses into Promoters (9–10), Passives (7–8), and Detractors (0–6). Produce an NPS manifest as Phase 1 output.
docs managerConsume Phase 1 NPS verbatim responses. Run sentiment and theme analysis on all verbatim feedback: cluster by topic (product reliability, support quality, onboarding, pricing, feature gaps). Extract the top 5 positive themes and top 5 negative themes with verbatim quote examples. Produce a theme-and-sentiment analysis report.
sentiment analystIn parallel with sentiment-analyst, call verslay_exclusive_reddit_scrape on subreddits where your product's users are active to cross-validate that the NPS verbatim themes match public community sentiment. Call verslay_news_search to surface any recent industry NPS benchmarks or customer experience research. Produce a community-validation and benchmarks brief.
web researcherConsume Phase 2 theme analysis and benchmarks brief. Calculate the net NPS score, Promoter/Passive/Detractor breakdown, and compare against industry benchmarks from Phase 2. Call verslay_chart_create to generate an NPS score distribution chart, theme frequency bar chart, and a cohort comparison (by company size or tenure if data available). Produce a quantitative NPS data package.
data analystConsume Phase 3 NPS data package and Phase 2 theme analysis. Design a response strategy for Detractors: personalized outreach sequence, specific product or experience improvement to address each top negative theme, and a 90-day feedback loop closure plan. Produce a Detractor recovery strategy brief.
creative directorConsume Phase 4 Detractor recovery strategy and Phase 1 Detractor respondent list. Write personalized outreach emails to each Detractor: acknowledge their feedback theme specifically (not generically), describe the planned improvement or workaround, and offer a 1:1 call with the CS lead. Produce ready-to-send email drafts.
email writerReceive email drafts, NPS report, and charts from Phases 3 and 5. Send Detractor outreach emails via configured email channel. Deliver the NPS executive report with charts and Detractor recovery plan to the product and CS leadership. Call verslay_memorize to store updated NPS scores, theme catalog, and Detractor recovery metrics in memory. Confirm all deliveries.
distributorRequired Agents
7- docs-manager
- sentiment-analyst
- web-researcher
- data-analyst
- creative-director
- email-writer
- distributor
Connections
Required
What it does
- NPS score calculation
- Promoter/Detractor segmentation
- Theme extraction
- Trend comparison
- Segment-specific recommendations
Example prompt
Which NPS survey or date range should I analyze, how should I segment (customer segment, plan tier, region), and how many themes to surface (top 3 or 5 each side)? I will recommend specific actions per detractor category.
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