NPS & Feedback Miner
Mines every survey response and feedback email into ranked themes by segment — then stages referral asks for promoters and same-day human escalation for detractors.
Each run collects the window's survey responses and feedback emails, dedupes against the already-mined set, and scores every response for sentiment with the exact phrase quoted. Themes are aggregated by segment (from the CRM profile when connected), and the brief shows what changed since last window, not just a snapshot. Promoters get a short referral ask built on what they actually praised; detractors — the angry verbatims even with ambiguous scores — route to a named human with a same-day deadline, plus a prepared holding reply. Nothing sends or logs to the CRM until you approve; reruns never re-mine the same response.
How it runs
Multi-agent orchestration — here's the flow, step by step.
Collect and normalize the window's responses and feedback emails into one corpus; dedupe against the memorized mined-set and list skips in the receipt.
review compilerResolve responder segments and opt-out status from the CRM when connected; fail-close unknown opt-outs out of the outbound set.
crm scannerScore each response positive/neutral/negative with the sentiment-carrying phrase quoted, and extract the theme set.
sentiment analyzerAggregate themes by segment with counts, and compute the score distribution.
data analystDistill what changed vs. the last mined window so the brief shows trend.
knowledge synthesizerDraft the promoter referral asks — short, warm, built on the responder's own praise.
email writerPrepare the detractor holding-reply draft and the same-day escalation card with a named human owner.
customer email responderAssemble the staged package (theme brief + referral asks + escalations) at a single approval gate; recheck opt-out at approval.
workflow orchestratorOn approval, stage/send the referral asks, route the detractor escalations, log to the CRM, and memorize this window's mined-set.
distributorAssemble the run receipt: mined count, theme table, outbound set, escalations, skipped responses.
report formatterRequired Agents
10- review-compiler
- sentiment-analyzer
- data-analyst
- crm-scanner
- knowledge-synthesizer
- email-writer
- customer-email-responder
- workflow-orchestrator
- distributor
- report-formatter
Connections
Required
Optional
What it does
- Collects survey responses and feedback emails from the mailbox
- Dedupe against the mined set — reruns never re-process a response
- Sentiment scoring with the sentiment-carrying phrase quoted
- Themes ranked by frequency per segment with counts
- Promoter referral-ask drafts citing their own praise — never template copy
- Detractor same-day escalation with a named human owner and holding reply
- Opt-out gate before outbound drafting, fail-closed when unknown
- Trend read vs. the last mined window, not just a snapshot
Example prompt
Mine last week's NPS responses and feedback emails, show me the themes by segment, draft referral asks for the promoters, and flag any detractor I need to call today.
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