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Customer Success

Post-Purchase NPS Survey and Churn Risk Alert

Trigger an NPS survey after every purchase, score the replies, and alert your success team the moment a buyer looks like churn.

Best forEcommerceSaaSServices
Agents11 required
Duration3-6 minutes

This recipe closes the post-purchase feedback loop end-to-end: it detects a fulfilled order, runs a hard suppression gate, and stages a Typeform NPS invitation tied to that order. When responses return, it bands each score, combines it with CRM churn signals into a High/Medium/Low risk level, tags the contact, and pings the customer-success team on Slack for at-risk buyers. Nothing sends or writes until you approve, and re-runs are idempotent per order and contact.

How it runs

Multi-agent orchestration — here's the flow, step by step.

01

Pull in-scope fulfilled orders (buyer, order ID, products, total, date); hold unpaid/unfulfilled/refunded orders.

ecommerce scanner
01

Resolve each buyer in the CRM, run the suppression gate first, then build and check the nps_survey/churn_alert idempotency keys.

crm scanner
02

Attach light sourced product/company context for a personal invitation; drop unverifiable claims.

web researcher
02

Draft the per-buyer NPS invitation with the survey link and order-ID hidden field, staged for review.

email writer
02

Enforce brand voice, tone, and sign-off across every staged invitation.

brand voice agent
03

Read returned NPS responses from the form, keyed back to each order via the hidden order-ID field.

ecommerce scanner
03

Band each returned response (Detractor/Passive/Promoter) and extract the driver theme from the comment.

sentiment analyzer
04

Combine NPS band with CRM signals into a High/Medium/Low churn-risk level with an explicit reason string.

churn predictor
04

Tier scored buyers into Alert now / Watch / Healthy; keep un-responded buyers out of tiering.

triage router
05

Compose the CRM tag+note and the Slack alert text for each high-risk detractor.

message writer
05

Assemble the staged package (invitations, CRM writes, Slack alerts) wired but not executed.

distributor
05

Sequence the run, hold the Stage A (send) and Stage B (tag+alert) approval gates, and write idempotency markers on execution.

workflow orchestrator

Required Agents

11
  • ecommerce-scanner
  • crm-scanner
  • web-researcher
  • email-writer
  • brand-voice-agent
  • sentiment-analyzer
  • churn-predictor
  • triage-router
  • message-writer
  • distributor
  • workflow-orchestrator

Connections

Required

gmailhubspotshopifyslacktypeform

Optional

hubspotslackshopifywoocommercegmail

What it does

  • Post-purchase trigger from Shopify / WooCommerce fulfilled orders
  • Hard suppression gate excludes unsubscribed / do-not-contact buyers
  • Personalized NPS survey invitation with order-ID hidden field
  • 0-10 response banding into Detractor / Passive / Promoter
  • Churn-risk scoring (High/Medium/Low) with explicit reason strings
  • CRM churn-risk tag + NPS note per scored buyer
  • Slack alert to the success team for high-risk detractors
  • Idempotent per order + contact; nothing writes before approval

Example prompt

Someone just placed order #4821 on our Shopify store. Send them our NPS survey, and if they're unhappy, flag them as churn risk in HubSpot and ping the success team in Slack.

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