Marketing
Post-Purchase Review and Loyalty Campaign
Wait after an order ships, check for a review, then fire a personalized loyalty email and a staged social thank-you.
Best forEcommerceSaaSServices
Agents12 required
Duration4-7 minutes
After an order ships, this recipe waits a configurable window, pulls fulfilled orders, and checks whether each customer left a review. It branches customers into review-request, thank-you-and-advocacy, or private service-recovery paths, drafts a personalized email per customer in your brand voice, and stages a social thank-you post for positive reviewers. Everything is staged for approval — the email campaign is created paused, social posts are drafts, and discount codes are proposals only.
How it runs
Multi-agent orchestration — here's the flow, step by step.
01
Pull fulfilled orders past the wait window and normalize the eligible-order dataset
ecommerce scanner01
Enrich customers with lifecycle stage and suppression flags, holding out unsubscribed or complaining contacts
crm scanner01
Segment eligible customers into VIP / repeat / first-time loyalty tiers
clv analyst02
Determine per-customer review state by matching reviews to orders on name and product
review compiler02
Score matched reviews positive/neutral/negative and extract the sentiment-carrying phrase
sentiment analyst02
Route each cohort to the right branch and enforce the timing gate on maturing orders
workflow orchestrator03
Draft a personalized email per customer adapted to branch and loyalty tier
email writer03
Rewrite every draft to the house brand voice so the batch reads as one brand
brand voice agent04
Build and schedule a thank-you post for opted-in positive reviewers
social media content planner04
Prepare the social post payload as a staged draft, never publishing
social publisher05
Assemble the segment roster, drafts, staged posts, and reward proposals into the deliverable
report formatter05
Stage the paused ESP campaign, fallback drafts, and Slack summary, then persist run config to memory
distributorRequired Agents
12- ecommerce-scanner
- crm-scanner
- clv-analyst
- review-compiler
- sentiment-analyst
- workflow-orchestrator
- email-writer
- brand-voice-agent
- social-media-content-planner
- social-publisher
- report-formatter
- distributor
Connections
Required
gmailhubspotklaviyometashopify
Optional
hubspotklaviyomailchimpmetainstagramlinkedingmailslackgoogle
What it does
- Configurable post-ship wait window with an exact timing gate
- Automatic review-state detection matched by name and product
- Branches into review-request, thank-you, and service-recovery paths
- Loyalty tiering by order value and purchase history
- Personalized on-brand emails quoting the customer's own review
- Staged Klaviyo/Mailchimp campaign, created paused not launched
- Social thank-you post scheduled as a draft with opt-in gating
- Discount rewards proposed with cost visibility, never auto-issued
Example prompt
It's been a week since our last batch of Shopify orders shipped. Can you check who's left a review, send a thank-you with a small discount to the happy ones, ask the rest for a review, and line up a thank-you post for the best reviews?
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