Product Review Response Writer
On-brand responses to every new review — positives named, negatives handled, policy and safety issues flagged for a human before anything posts.
Keeps every review answered without ever letting a robot argue with a customer in public. It pulls new reviews, dedupes against a responded ledger so nothing gets a second reply, scores sentiment, and extracts the specific themes and phrases a response must address. Responses address the actual review — praise named specifically, complaints answered with what the merchant can really do — with an optional private service-recovery draft for negatives. Anything touching policy, safety, or legal exposure is routed human-only with the reason and a suggested next step, never drafted for posting. The batch stages for posting approval, review state is rechecked at approval, and no promise beyond stated policy ever reaches a public reply.
How it runs
Multi-agent orchestration — here's the flow, step by step.
Pull new reviews since the last run with product context; dedupe against the responded ledger.
ecommerce scannerScore each review positive / neutral / negative.
sentiment analyzerAttach product context and listing review history per review.
review compilerExtract the themes and sentiment-carrying phrases each response must address.
sentiment analystFlag policy, safety, and legal reviews as human-only with reasons and next steps.
triage routerDraft one response per unflagged review grounded in its actual content. For eligible negative unflagged reviews, also draft the policy-scoped private service-recovery message (a request, never a promise) and hand it to workflow-orchestrator alongside the public response.
content writerVoice pass across the batch so responses read as one brand.
brand voice agentAssemble the posting batch grouped by product with flags and recovery drafts.
workflow orchestratorStage responses for posting approval, recheck review state at approval, and return receipts.
distributorRequired Agents
9- ecommerce-scanner
- sentiment-analyzer
- review-compiler
- sentiment-analyst
- triage-router
- content-writer
- brand-voice-agent
- workflow-orchestrator
- distributor
Connections
Required
Optional
What it does
- New reviews pulled and deduped against a responded ledger
- Sentiment scoring with themes a response must address
- Responses that address what the reviewer actually wrote
- Policy, safety, and legal flags routed human-only
- Private service-recovery drafts for negative reviews
- No promises beyond stated policy — offers staged as proposals
- No customer PII in public responses
- Staged batch for posting approval, never auto-posted
Example prompt
Draft responses to this week's new product reviews — on-brand for the good ones, careful with the bad ones, and flag anything that looks like a safety or policy issue before posting.
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