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E-commerce

Reviews & Loyalty

After orders ship: staged review-request emails that skip past reviewers, plus a loyalty thank-you pass for regulars.

Reviews compound into conversion and trust, but ad-hoc asking gets pennies. A disciplined, suppressed, personal ask per fulfilled order lifts review volume without pestering anyone twice.

Best forB2BB2b2cB2C
Agents4 required
Duration2-4 minutes

After orders ship: staged review-request emails that skip past reviewers, plus a loyalty thank-you pass for regulars. Reviews compound into conversion and trust, but ad-hoc asking gets pennies. A disciplined, suppressed, personal ask per fulfilled order lifts review volume without pestering anyone twice.

How it runs

Multi-agent orchestration — here's the flow, step by step.

01

Pull recently fulfilled orders (deliveries old enough to have an opinion) and each customer's review history to date. Build the eligible and suppression lists.

ecommerce scanner
02

Split eligible customers: ask-for-review (no prior review, good order history), loyalty-thank-you (repeat buyers, VIPs), and skip (already reviewed, refund open, or serial returner). Show the counts per list.

triage router
03

Draft the review-request notes — short, specific to what they bought, one honest ask, no incentives promised — and the loyalty thank-you notes for repeat customers, referencing their actual history.

email writer
04

Stage the campaign: per-customer drafts, suppression list shown for transparency, send windows. Sends on approval; in-hub package if no channel is connected.

distributor

Required Agents

4
  • ecommerce-scanner
  • triage-router
  • email-writer
  • distributor

Connections

Required

gmailmetashopifyzoho

Optional

gmailresendzohohubspotmetalinkedin

What it does

  • Suppression runs first: past reviewers, open refunds, and returners never get asked
  • Requests reference the actual product purchased
  • Loyalty thank-yous for repeat buyers alongside the review asks
  • Honest asks — no review incentives that violate platform policies
  • Approve-gated sends with the suppression list shown

Example prompt

Set up this week's review requests for delivered orders — skip anyone who already reviewed.

Ready to deploy Reviews & Loyalty?

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