Reviews & Loyalty
After orders ship: staged review-request emails that skip past reviewers, plus a loyalty thank-you pass for regulars.
Reviews compound into conversion and trust, but ad-hoc asking gets pennies. A disciplined, suppressed, personal ask per fulfilled order lifts review volume without pestering anyone twice.
After orders ship: staged review-request emails that skip past reviewers, plus a loyalty thank-you pass for regulars. Reviews compound into conversion and trust, but ad-hoc asking gets pennies. A disciplined, suppressed, personal ask per fulfilled order lifts review volume without pestering anyone twice.
How it runs
Multi-agent orchestration — here's the flow, step by step.
Pull recently fulfilled orders (deliveries old enough to have an opinion) and each customer's review history to date. Build the eligible and suppression lists.
ecommerce scannerSplit eligible customers: ask-for-review (no prior review, good order history), loyalty-thank-you (repeat buyers, VIPs), and skip (already reviewed, refund open, or serial returner). Show the counts per list.
triage routerDraft the review-request notes — short, specific to what they bought, one honest ask, no incentives promised — and the loyalty thank-you notes for repeat customers, referencing their actual history.
email writerStage the campaign: per-customer drafts, suppression list shown for transparency, send windows. Sends on approval; in-hub package if no channel is connected.
distributorRequired Agents
4- ecommerce-scanner
- triage-router
- email-writer
- distributor
Connections
Required
Optional
What it does
- Suppression runs first: past reviewers, open refunds, and returners never get asked
- Requests reference the actual product purchased
- Loyalty thank-yous for repeat buyers alongside the review asks
- Honest asks — no review incentives that violate platform policies
- Approve-gated sends with the suppression list shown
Example prompt
Set up this week's review requests for delivered orders — skip anyone who already reviewed.
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